Monthly Archives: September 2015

What personal qualities does a mediator need?

What disputants need from conflict resolvers is more than process: they need understanding, engagement, creativity, strength, wisdom, strategic thinking, confrontation, patience, encouragement, humour, courage, and a host of other qualities that are not only about process or substance. (Mayer 2004, p. 146) When I was completing my conflict resolution degree, I did some research on the…
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Mitigating the costs of workplace conflict

  To stay profitable, a business needs to manage risk. So, to avoid a fire, for example, fire extinguishers and fire blankets are purchased, fire wardens are trained, regular fire drills are held, and new staff are inducted in procedures in the event of fires. Of course, fire insurance is a must. But when it…
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