About Us

Helen Collins

Helen is a qualified mediator, conflict coach, trainer and investigator. Her wide and varied career has included teaching, writing and HR, and she brings high emotional intelligence and authenticity to all of her roles.

Helen has worked in a variety of state government and public sector roles to assist individuals and organisations to gain insight into the underlying issues involved in a conflict, and to develop practical, realistic solutions that will meet their needs. In addition, she uses a range of conflict coaching strategies to provide individual professional coaching, mentoring and debriefing to facilitate personal, professional and organisational change.

Helen’s personal style is warm, engaging and empathic, and she builds trust and rapport quickly by employing a vast array of highly developed interpersonal skills and advanced communication techniques. She also has a strong academic record and her work has been published in international textbooks and quoted in national publications. Helen has also presented at many state and national conferences.

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  • Master of Conflict Resolution, La Trobe University
  • Graduate Diploma in Family Dispute Resolution, Mediation Institute
  • Master of Educational Studies, Monash University
  • Bachelor of Education, State College of Victoria, at Melbourne
Further training, accreditation, memberships
  • Accredited under the National Mediation Accreditation System
  • CINERGY™ Conflict Coach
  • Member of LEADR
  • Member of VADR
  • Deep Democracy training
  • Workplace conferencing training
  • Member of the Conflict Coaching Network
  • Member of ADR Resolution and Mediation Exchange
  • Member of Mediators Beyond Borders
  • Member of The Emotional Intelligence Network

What We Do


Mediation is a way of resolving conflict that allows the parties to craft an agreement that will benefit both of them and avoid conflict occurring in the future


Coaching is a structured process that helps individuals to enhance their skills, knowledge and competence in handling interpersonal conflict


Facilitation allows a group of people to understand their common objectives and assists them to meet these objectives


Training involves the development of specific skills, knowledge and competencies