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Five simple questions to help resolve a workplace conflict

Hands up, who came from homes where conflict was resolved successfully? Where people discussed their concerns, listened to each other and developed solutions that suited everyone? I thought so. For most of us, conflict resolution meant someone ‘won’, someone ‘gave in’ or ‘gave up’, compromises pleased nobody or there was endless unproductive arguing. And we…
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Why don’t we see unresolved workplace conflict as dangerous?

Humans have a keen sense of danger. Although some people want to ‘feel the fear and do it anyway’ by climbing mountains or jumping out of planes or driving fast cars around a track, the rest of us take great efforts not to get hurt. When we think about dangerous situations we might face in…
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What personal qualities does a mediator need?

What disputants need from conflict resolvers is more than process: they need understanding, engagement, creativity, strength, wisdom, strategic thinking, confrontation, patience, encouragement, humour, courage, and a host of other qualities that are not only about process or substance. (Mayer 2004, p. 146) When I was completing my conflict resolution degree, I did some research on the…
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Mitigating the costs of workplace conflict

  To stay profitable, a business needs to manage risk. So, to avoid a fire, for example, fire extinguishers and fire blankets are purchased, fire wardens are trained, regular fire drills are held, and new staff are inducted in procedures in the event of fires. Of course, fire insurance is a must. But when it…
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