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Five responses to people in conflict

In dealing with people in conflict, I come across a range of emotions such as pain, anger, frustration, fear, hopelessness, despair … and everything else in between. However, what they say, surprisingly, often boils down to a few common phrases. I have included my usual response to help clients move from believing something outside themselves…
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Mind your language

I watch far too much television, but it does allow me to follow trends in language. For example, ‘We need to talk’ seems to appear every night in shows set in this century or in any other for that matter. I’m sure scriptwriters have it as a permanent ‘paste’. Sport allows commentators to tell those…
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