Category Archives: Blog

Want to resolve workplace conflict? Fourth, be vigilant

I’ve been posting a series looking at some very cost-effective ways organisations can set up an efficient conflict management system so they can manage issues whenthey arise. My first three pillars have been having a conflict resolution policy, training staff and training managers. This post will look at the last pillar: being vigilant about your…
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Want to resolve workplace conflict? Third, train your managers

My last post looked at the second pillar of conflict resolution: training staff. This is important so staff have the tools to resolve their conflicts before they escalate. The third pillar is training managers so they have the skills to assist their staff, and to know when it is appropriate for them to do so…
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Want to resolve workplace conflict? Second, train your staff

My last post looked at the first pillar of conflict resolution: having a conflict resolution policy. This is important so staff know they have a role in resolving conflict and that there is a clear process for handling disputes when they occur. The second pillar is training staff in how they can resolve conflicts with…
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Why don’t we see unresolved workplace conflict as dangerous?

Humans have a keen sense of danger. Although some people want to ‘feel the fear and do it anyway’ by climbing mountains or jumping out of planes or driving fast cars around a track, the rest of us take great efforts not to get hurt. When we think about dangerous situations we might face in…
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