Mind your language

I watch far too much television, but it does allow me to follow trends in language. For example, ‘We need to talk’ seems to appear every night in shows set in this century or in any other for that matter. I’m sure scriptwriters have it as a permanent ‘paste’. Sport allows commentators to tell those […]

What personal qualities does a mediator need?

What disputants need from conflict resolvers is more than process: they need understanding, engagement, creativity, strength, wisdom, strategic thinking, confrontation, patience, encouragement, humour, courage, and a host of other qualities that are not only about process or substance. (Mayer 2004, p. 146) Empathy Empathy ‘refers to one’s ability to step into the shoes of another

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